After a day in support, the CEO confronts cascading escalations that force a choice between glossy features and restoring customer trust.
Month: November 2025
A fleet driver’s route notes cut fuel use, driving continuous improvement in sustainability KPIs
A driver’s scrawled route notes, dismissed as habit, quietly point to a hidden fuel sink—forcing dispatch and telemetry to reconcile habits with sustainability KPIs.
Teacher elevates a struggling student after five-minute conference, transforming grading norms
A five-minute conference at the back of a noisy classroom unsettled grading routines and forced a teacher to choose between policy and a student’s fragile progress.
Barista proposes swap board during hectic shift, streamlining scheduling, boosting morale, improving retention
During a chaotic Friday rush, one barista pinned a simple swap board to the back wall, challenging ad hoc texts, frayed morale, and threatened retention.